JiraForms

Platform Bug & Happiness Submission

Depending on your familiarity with the Test IO platform's expected behavior, sometimes it's difficult to know if your idea is a Happiness request or bug. Try to ask a colleague for clarification and if you're still not sure, just use your best judgement when submitting. The Happiness process is meant to address smaller scope feature requests from all departments. If there is any doubt about ticket scope, please don't worry about it. Just submit the request and the Product team will figure it out. There are no bad Happiness Requests :)

Bug details

Where can the bug be found?

Enter url(s) that demonstrate the issue, and/or a description of where to execute the first repro step.

Reproduction steps

Actual result

Expected result

Troubleshooting you've attempted, discussion with other colleagues, or other relevant information (optional)

Example: I tried exporting bugs via 1-way export with different Jira users and neither worked. Then I discussed it with Fabien Garcia. He has an idea of the cause and advised on how to write this ticket.

Urgency/Priority

Use your best judgement while being considerate of all requests and dev resource.

Blocker Critical Major Minor Trivial

Which stakeholder discovered the bug?

Internal Customer Community

Happiness details

What problem are you trying to solve, and why is it happening?

Try to describe the pain that is being felt, by whom, and what is causing it.

Where would the proposed solution be found?

Provide urls of page(s) where the solution would be found. If that's not possible, describe how users would get to the page where the proposed solution would exist.

Proposed Solution

Describe how your proposed solution would work. Please do your best to explain details such as:
  • Any pre-existing conditions
  • For wording changes: add the suggested new wording.
  • For functional changes: define any conditions that are required for new suggested behavior to be executed, as well as prevented.

If you've had relevant discussions about this request with anyone else, please add a brief summary of what was discussed, and with whom (optional)

Example: Alex Leonhard asked that a Happiness ticket be submitted. Additional discussion/reasons found at this link: https://test-i-o.slack.com/archives/C0DNDUEPJ/p1596690074146700

Happiness type

Customer or community member articulated the request (verbal or written) While working with customer or community member but they did not articulate it Not while working with customer or community member Other

Platform Bug & Happiness Submission

Bug details

Happiness details

Unsaved uploads